Eric C. Lind View Eric Lind's profile on LinkedIn

Quality Professional, Business Analyst, & Global Pathfinder




“Eric not only looks for opportunities for improvements, but acts on them also. If there’s a project that looks at ways of creating more efficient processes, Eric is not far away.”

~John Russell

Area Manager at AT&T Global Network Services


“Eric, after being told that it would be impossible to get specific reports, delivered within two weeks a daily report. This is a critical report and one that will evolve into one of the most useful management tools available.”

~John Russell

Area Manager at AT&T Global Network Services


“I’ve received multiple notes and calls from partners expressing the excellent work Eric does in explaining issues and assisting them get through some type of roadblock.”

~John Russell

Area Manager at AT&T Global Network Services


“Eric is open to other cultures and has proven to be very effective in taking the lead role in multicultural team settings. Eric will be an asset to any organization that hires him, and I highly recommend him.”

~Don Minday

Senior Lecturer, ESC Rennes School of Business, France


“Eric has a professional demeanor and a steady and mature personality. I would highly recommend him for any position requiring these characteristics.”

~Dr.  Robert Engle

Professor of International Business, Quinnipiac University, USA



 Mobile +1 475.202.9406

Office +1 203.204.2555

“All too often in quality management, the customer has seemed to be the last thing on anyone’s mind.” (Denning, 2011)


Career Driver

Global quality professional seeking to design and deliver disruptive innovation and quality improvements for multinational companies.


Career highlights

q  For the City of Vancouver WA facilitate implementation of Lean Six Sigma practices city-wide.

q  For a confidential energy sector client in China, designed both employee knowledge management and performance planning systems to facilitate client’s introduction of Lean Six Sigma and a planned market expansion into four additional Chinese provinces.

q  Designed and completed an inductive qualitative/quantitative global market research study for Rotary International to enable development of a social media strategy. (Report: 1)

q  Designed and completed seven multinational lean six-sigma projects in eighteen months for AT&T Global Services saving millions of dollars and thousands of person-hours in non-value added activities. (Examples: 1)

q  Developed and delivered in-depth process training to fifteen different project management teams in North & South America, Europe, and the Asia-Pacific region at AT&T Global Services.

q  Successfully managed several teams that completed or helped complete tens of thousands of data network implementation projects for AT&T’s enterprise data clients across the globe.

q  Successfully implemented two major change management initiatives at AT&T Global Services: (1) migrate from IBM to AT&T systems, (2) operational transition from US to Slovakia & Brazil.

q  Reduced average daily shelf-stock inventory by $50K per month (5% of gross annual revenues) for TJS Electronics & Peripherals Inc.

q  Co-developed one of the first USB external hard drives for TJS Electronics and one of the company’s vendors.

Work History




Performance Analyst City of Vancouver, WA

Sep 2012 - Jul 2014

Freelance Quality Consultant

Confidential Client [China, Energy]

Apr – Aug 2011

Market Research Analyst Volunteer

Rotary International

May – Nov 2011

Six Sigma Project Manager

AT&T Global Network Services LLC

May 1999 – Jun 2010

Technical Service Manager

TJS Electronics & Peripherals Inc.

Feb 1997 – May 1999



Dual M.A. in International Business[1]
Description: Image Detail ESC Rennes School of Business, Rennes, Bretagne, France (2010-2012)

Description: Image Detail Open University, Milton Keynes, Buckinghamshire, U.K. (2010-2012)


B.S. in International Business[2]

Description: Image Detail Quinnipiac University, Hamden, Connecticut, USA (2003-2008)


Lean Six Sigma Green Belt

Description: Image Detail AT&T Global Network Services LLC (Juran Institute)












Microsoft Office






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[1] Two degrees awarded; one from ESC Rennes in France and the other from the Open University in the U.K.

[2] Magna Cum Laude. (GPA 3.82 : 4), Minor in European Union Business Studies